Welcome to Sports Direct Store! We’re here to help you find the perfect footwear for your active lifestyle. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more.
🏃♂️ PRODUCT INFORMATION
What types of shoes do you offer?
We specialize in premium athletic and casual footwear including:
- Canvas Shoes for everyday casual wear
- Performance Trainers for athletic activities
- Ladies and Mens footwear collections
- Brands like Nike, Adidas, Puma, and Reebok
Are your shoes authentic brand products?
Absolutely! We are committed to providing 100% authentic brand footwear from all the major sports and lifestyle brands we carry. Every pair is genuine and comes with the quality you expect from these premium manufacturers.
Do you have size guides available?
Yes, we provide detailed size guides for all our footwear products. You can find size conversion charts on each product page to help you select the perfect fit for your feet.
🚚 DELIVERY & SHIPPING
How long does delivery take?
We offer two shipping options tailored to your needs:
- Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
- Free Shipping (Orders over $50): 15-25 days after dispatch via EMS
Do you ship to my country?
We proudly ship worldwide to fashion-conscious customers across the globe! However, due to logistical constraints, we currently cannot deliver to some Asian countries and select remote areas. During checkout, our system will automatically confirm if we can deliver to your location.
Can I track my order?
Yes! We provide transparent tracking for all orders. Once your order ships, you’ll receive detailed tracking information via email so you can monitor your package’s journey right to your doorstep.
Why choose your shipping carriers?
We partner exclusively with trusted global shipping partners (DHL, FedEx, and EMS) to ensure reliable, secure delivery of your premium footwear. We never compromise on carrier quality.
💳 PAYMENTS & SECURITY
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial details are safe with us, and we never store sensitive payment data on our servers.
Are there any hidden fees at checkout?
No hidden costs! What you see at checkout is exactly what you pay. We believe in complete transparency with our pricing, including any applicable taxes and shipping fees.
📦 RETURNS & EXCHANGES
What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase—whether it’s our canvas shoes for casual wear or specialized athletic footwear—we want to make it right.
How do I initiate a return?
Please contact our customer support team at [email protected] to initiate a return. Include your order number and reason for return, and we’ll guide you through the simple process.
Do you offer exchanges?
Yes! If you need a different size or style, we’re happy to help with exchanges. Contact our support team within 15 days of delivery, and we’ll arrange the exchange process for you.
🏪 ABOUT OUR STORE
Where is Sports Direct Store located?
Our company is based at 1257 John Street, Nashville, US 37210. However, we serve customers worldwide with our global shipping network.
What makes Sports Direct Store different?
We combine affordable pricing with premium quality footwear from top brands. Our focus on streamlined global delivery, transparent tracking, and excellent customer service sets us apart. We understand both fashion-forward urban professionals and dedicated athletes seeking performance trainers.
When should I order during sales events?
Pro Tip: Order early during our Black Friday specials and massive sales events! Popular styles and sizes tend to sell out quickly, so we recommend ordering as soon as possible to ensure you get your preferred footwear in time.
📞 CONTACT & SUPPORT
How can I contact customer service?
Our dedicated customer support team is here to help! You can reach us at:
- Email: [email protected]
What information should I include when contacting support?
To help us assist you quickly, please include:
- Your order number
- The email address used for ordering
- A detailed description of your question or concern
Your journey to affordable, quality footwear is just a few clicks away. Experience the Sports Direct Store difference today! If you have any other questions not covered here, don’t hesitate to reach out to our friendly support team.