At Sports Direct Store, we stand behind the quality of our premium Canvas Shoes, Trainers, and footwear collections. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our straightforward returns and exchanges process makes it easy to find the perfect fit.

Quick Overview:
  • Return Window: 15 days from delivery date
  • Items must be unworn, in original condition with tags
  • Free returns for defective or incorrect items
  • Refunds processed within 5-7 business days

Our Return & Exchange Process

Step 1: Check Eligibility

Before initiating a return, please ensure:

  • You’re within the 15-day return window from your delivery date
  • Items are in original condition – unworn, unwashed, with all tags attached
  • Original packaging is included
  • You have your order confirmation or proof of purchase

Step 2: Initiate Your Return

To start your return or exchange process:

  • Complete the Returns Request Form below
  • Email it to our customer service team at [email protected]
  • We’ll respond within 24 hours with your return authorization and shipping instructions

Step 3: Package and Ship

Once approved:

  • Securely package your items in the original box if possible
  • Include the completed returns form inside the package
  • Ship to our returns center at the address provided in your authorization email

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Exchanges will be shipped within 2-3 business days of receipt
  • You’ll receive email confirmation when your return is processed

Return Shipping Information

Free Returns: We cover return shipping costs for:

  • Defective or damaged items
  • Incorrect items shipped

Customer-Paid Returns: For change-of-mind returns, return shipping is the customer’s responsibility. We recommend using a trackable shipping service.

Refund Details

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable for change-of-mind returns.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn footwear of any kind
  • Items without original tags or packaging
  • Personalized or custom-made products
  • Items damaged due to customer misuse or wear

Returns Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sports Direct Store Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:

  • Order Number: ________________
  • Order Date: ________________
  • Customer Name: ________________
  • Email Address: ________________

Item Details:

  • Product Name: ________________
  • Size: ________________
  • Color: ________________
  • Quantity: ________________

Reason for Return/Exchange:

  • [ ] Wrong size
  • [ ] Wrong item received
  • [ ] Defective/damaged product
  • [ ] Not as described
  • [ ] Change of mind
  • [ ] Other: ________________

Preferred Resolution:

  • [ ] Refund to original payment method
  • [ ] Exchange for [specify product, size, color]: ________________
  • [ ] Store credit

I confirm that the item is in its original condition, unworn, with all tags attached and original packaging.

Thank you for your assistance,

[Your Name]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Response Time: Within 24 hours during business days

Returns Address: (Provided upon return authorization)
Sports Direct Store Returns Center
1257 John Street, Nashville, US 37210

We’re committed to ensuring you’re completely satisfied with your Sports Direct Store experience. Thank you for choosing us for your premium footwear needs!