Shipping Information
Shipping Options
Carrier: DHL or FedEx
Delivery Time: 10-15 days after dispatch
Carrier: EMS
Delivery Time: 15-25 days after dispatch
Available for orders over $50
Shipping Regions: Worldwide (excluding some remote areas and parts of Asia)
Returns & Exchanges Policy
At Sports Direct Store, we’re committed to your complete satisfaction with our premium Canvas Shoes, Trainers, and footwear collections. Our straightforward returns process ensures you can shop with confidence.
Quick Overview
| Return Window | 15 days from delivery date |
|---|---|
| Item Condition | Unworn, in original condition with all tags attached |
| Free Returns | Available for defective or incorrect items |
| Refund Processing | 5-7 business days after return inspection |
Our Return & Exchange Process
1Check Eligibility
Before initiating your return, please ensure:
- You’re within the 15-day return window from delivery date
- Items are in original condition – unworn, unwashed, with all tags attached
- Original packaging is included
- You have your order confirmation or proof of purchase
2Initiate Your Return
To start your return or exchange:
- Complete the Returns Request Form (available below)
- Email it to our customer service team at [email protected]
- We’ll respond within 24 hours with return authorization and shipping instructions
3Package and Ship
Once approved:
- Securely package items in the original box if possible
- Include the completed returns form inside the package
- Ship to our returns center at the address provided in your authorization email
4Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds processed to original payment method within 5-7 business days
- Exchanges shipped within 2-3 business days of receipt
- You’ll receive email confirmation when processed
Return Shipping Information
| Free Returns | We cover return shipping for defective, damaged, or incorrect items |
|---|---|
| Customer-Paid Returns | For change-of-mind returns, shipping is customer’s responsibility. We recommend using trackable service. |
Refund Details
| Payment Method | Refund Time |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days |
| PayPal | 3-5 business days |
Note: Original shipping fees are non-refundable for change-of-mind returns.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Worn footwear of any kind
- Items without original tags or packaging
- Personalized or custom-made products
- Items damaged due to customer misuse or wear
Returns Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Sports Direct Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: ________________
Order Date: ________________
Customer Name: ________________
Email Address: ________________
Item Details:
Product Name: ________________
Size: ________________
Color: ________________
Quantity: ________________
Reason for Return/Exchange:
[ ] Wrong size
[ ] Wrong item received
[ ] Defective/damaged product
[ ] Not as described
[ ] Change of mind
[ ] Other: ________________
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specify product, size, color]: ________________
[ ] Store credit
I confirm that the item is in its original condition, unworn, with all tags attached and original packaging.
Thank you for your assistance,
[Your Name]
Need Help?
Our customer service team is here to assist with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Returns Address: (Provided upon return authorization)
Sports Direct Store Returns Center
1257 John Street, Nashville, US 37210
We’re committed to ensuring you’re completely satisfied with your Sports Direct Store experience. Thank you for choosing us for your premium footwear needs!